OBLIGATIONS OF THE AGENCY:
CALVADOS CLUB is obliged to provide the traveler with the services of the same content and quality as stated in the reservation (program) and is also obliged to protect the traveler’s rights and interests, in accordance with the current rules and regulations of the Republic of Croatia and fair business practices in the travel industry.
CALVADOS CLUB is obliged to keep all acquired information about the traveler private and safe, and shall not disclose his/her address, destinations, travel schedule, his/her payments nor the names of his/her travel companions to third parties, without his/her prior consent or unless required by law.
OBLIGATIONS OF THE TRAVELER:
The Travel Contractor/traveler is obliged to provide CALVADOS CLUB on time with all data necessary for the realization of the travel program, and to inform CALVADOS CLUB about all the facts concerning traveler’s health condition, his/her habits and such, that might jeopardize the course of the travel (if the traveler is on special diet, or if he/she suffers from a chronic disease etc.).
The traveler is also obliged to observe the rules of conduct in the hotels and in the catering objects and to cooperate in good faith with the CALVADOS CLUB representative and the service providers. In case of non-compliance with these obligations, the traveler is liable for all damage incurred.
RESERVATION AND PAYMENT PROCEDURES, PAYMENT DUE DATES:
The contract is considered binding and the reservation confirmed after the initial payment is made. The exact amount of the initial payment and the payment plans are defined in the Special Travel Terms and Conditions.
For every reservation, the traveler will be issued the Confirmation Letter with the description of all the services, and also the Special Travel Terms and Conditions. For matters not defined in the Confirmation Letter and the Special Travel Terms and Conditions, the General Business Terms and Conditions apply.
CONTENT OF CONTRACTED SERVICES:
The details of every reserved program, information about the accommodation and all other services, and also information about the number of travelers, are included in the Confirmation Letter.
The accommodation offered in the programs is described according to the official categorization of the respective country valid at the moment of the publication of the program. Nourishment, comfort and the other services provided by the hotel are supervised by the local tourist boards, and the standards of accommodation and services are different and not comparable. CALVADOS CLUB does not take responsibility for any verbal or written information differing from the description of the services and the facilities in the published programs which were obtained from a third party.
MODIFICATIONS OF THE CONTRACTED SERVICES:
CALVADOS CLUB retains the right to change the day or the hour of the departure in the event of the flight timetable changes or other unexpected circumstances, as well as to change the course of the travel in case of the change of the travel conditions (flight timetable changes, the security situation in the country, natural disasters and other circumstances which are beyond the control of CALVADOS CLUB), and according to the current international traffic rules and regulations.
CALVADOS CLUB shall perform all the program obligations completely and as described, except in the event of force majeure.
The traveler/the Travel Contractor has the right to cancel the travel arrangement at any time prior to the start of travel. If the traveler cancels the travel arrangement, CALVADOS CLUB will retain the following amounts from the full package price (unless stated differently in the Special Travel Terms and Conditions):
For the “Tailor-Made Programs” (Package tours created specifically according to the traveler’s interests and preferences):
Up to 45 days prior to the service: 20 % of the total service price
45-30 days prior to the service: 30% of the total service price
30-21 days prior to the service: 50% of the total service price
21-0 days prior to the service or a no-show: 100% of the total service price
For the transfer services:
Up to 72 hours prior to the service: 0 % of the total service price
72 to 48 hours prior to the service: 30% of the total service price
48 to 24 hours prior to the service: 50% of the total service price
24 to 0 hours prior to the service or a no-show: 100% of the total service price
For the private excursions and the tailor-made excursions:
Up to 31 days prior to the service: 10 % of the total excursion price
30 to 22 days prior to the service: 30 % of the total excursion price
21 to 15 days prior to the service: 50 % of the total excursion price
14 to 0 days prior to the service or a no-show: 100 % of the total excursion price
For the private motorboat transfers:
Up to 8 days prior the service: 0 % of the total service price
7 - 3 days prior to the service: 30% of the total service price
72 to 24 hours prior to the service: 50% of the total service price
24 to 0 hours prior to the service or a no-show: 100% of the total service price
For yacht charter and hotel/villa or other type of accommodation service only:
According to Special travel conditions
All necessary travel documents will be delivered to the traveler/the Travel Contractor or directly to the service provider in time (vouchers, airplane tickets, written notices, and such) according to the General Data Protection Regulation.
RESPONSIBILITY FOR PERFORMANCE OF PACKAGE ARRANGEMENTS, PRICE REDUCTION AND COMPENSATION:
The Proposal and Contract/Confirmation Letter contain information whether the reserved travel services represent travel package and who is travel package organizer.
The organizer is responsible for the performance of travel services covered by the package, regardless of whether these services must be performed personally or by other travel service providers.
In cases when CALVADOS CLUB is the organizer of travel package:
CALVADOS CLUB advises travelers to purchase: travel cancellation insurance, insurance from the risk of accident and illness while on travel, insurance from the risk of damage and loss of baggage, voluntary health insurance while traveling and staying abroad, and insurance from the expenses for the assistance and return to the place of departure in case of accident or illness. Aforementioned insurances can be purchased directly from the insurer or through CALVADOS CLUB, in which case CALVADOS CLUB acts only as a mediator. Calvados Club will familiarize the clients with content and general terms of quoted insurances for all organized package tours.
CALVADOS CLUB certifies, in accordance with the law, to have paid the Guarantee fund insurance in case of insolvency for the package tour and related travel package as well as responsibility insurance that may be caused to the client by unfulfilled, partially fulfilled or mischievously fulfilled obligations for the damage related to package tour.
Quoted insurances are applied if Calvados Club is the organizer of the package tour and related travel package – in this case the traveler will have all needed information on insurer and the method of exercising rights in Confirmation Letter.
TRAVEL DOCUMENTATION, VISA-RELATED, CUSTOMS AND FOREIGN EXCHANGE REGULATIONS, HEALTH INFORMATION:
Travelers are obliged to comply with all visa-related, customs and foreign exchange regulations of the countries they travel through and in which they are staying. If the travel cannot be continued because of the violation of the regulations by the traveler, all costs and consequences will be defrayed by the violator himself/herself.
Travelers are obliged to have valid travel documents (passports, visas and such). Invalid travel documents leading to the cancellation of the travel shall not have any harmful consequences for CALVADOS CLUB. If the travel documents are lost or stolen during the travel, the cost of issuing the new ones shall be borne by the traveler himself/herself.
Details on visa regulations as well as other information related to travelling to the particular country can be found here:
For Croatia – http://www.mvep.hr/en/consular-information/travel-information/general-information/
For Slovenia – http://www.mzz.gov.si/en/entry_and_residence/
For Bosnia and Herzegovina – http://www.mvp.gov.ba/konzularne_informacije/vize/Default.aspx
For Serbia – http://www.mfa.gov.rs/en/consular-affairs/entry-serbia/visa_requirements
For Monte Negro – http://www.mvp.gov.me/en/sections/consular-affairs/visa-regimes-for-foreign-citizens/
For Macedonia – http://www.mfa.gov.mk/index.php?option=com_content&view=article&id=467<emid=352&lang=en
For Albania – http://www.punetejashtme.gov.al/en/services/consular-services/visa-regime-for-foreign-citizens
For Kosovo – http://www.mfa-ks.net/?page=2,87
When travelling to Croatia, Slovenia, Bosnia and Herzegovina, Monte Negro, Serbia, Macedonia, Albania and Kosovo no particular vaccinations are required.
PERSONAL DATA PROTECTION:
Traveler gives his personal data voluntarily. Traveler's personal data are required for realizing requested service and will be used
for further mutual communication (eg. letter of intent, payment instruction, service delivery notice).
CALVADOS CLUB commits that personal data will not be transferred outside of country nor be given to the third party other than
partners which participate in realization of the requested service (e.g. accommodation, airline, carrier).
Personal data will be stored in our database accordingly with Personal data protection rulebook.
Calvados Club’s internet sites may contains links to other websites (eg Facebook, Instagram, hotels, airports, weather forecasts). Accordingly, we warns and encourage users to consider that CALVADOS CLUB can not be held liable for the privacy of the mentioned Internet Sites. Therefore, we encourage users to read the Privacy Statement of each Internet site they access.
Cookies enable CALVADOS CLUB to collect statistical user behavior data on the CALVADOS CLUB websites (for example, in which parts of the Internet page users stay the longest and the shortest), the Internet browser (e.g. Internet Explorer, Opera, Safari, Google Chrome, Firefox) and so on.
The cookies are a small set of data sent from the CALVADOS CLUB websites server to the user's computer, and serves as an anonymous identifier. Cookies are also used to make it easier to navigate through the web pages (e.g. you do not have to re-enter your registration data each time). Cookies are not used to access user data or to track user activity when leaving the CALVADOS CLUB websites.
SUBMISSION AND RESOLUTION OF COMPLAINTS:
The traveler is obliged, without unnecessary delay and taking into account the circumstances, to notify CALVADOS CLUB of any non-compliance found during the performance of the travel service covered by travel package.
CALVADOS CLUB obliges to resolve all complaints in accordance with applicable laws and these General Terms and Conditions.
Although we believe that, in the event of a complaint, the traveler will be satisfied with the solution offered by CALVADOS CLUB, the traveler can submit a proposal to initiate proceedings to the notified bodies for alternative resolution of consumer dispute, in accordance with a special law governing alternative resolution of consumer dispute.
The authorized body for alternative resolution of consumer disputes covering the organizer is the Center for Conciliation at the Croatian Chamber of Commerce, Rooseveltov trg 2, 10000 Zagreb, 10000, https://www.hgk.hr/centar-za-mirenje/o-mirenju.
In the event of a dispute, the court in Split will be held competent and the law of the Republic of Croatia shall be applied.
CALVADOS CLUB putnička agencija d.o.o.
LUXURY & EXPERIENTIAL TRAVEL DMC
21000 SPLIT, GUNDULIĆEVA 4, HRVATSKA
OIB:71481743857, VAT: HR71481743857
Tel: +385 21 49-49-49, Fax: +385 21 49-49-44