General Business Terms and Conditions
OBLIGATIONS OF THE AGENCY
CALVADOS CLUB is obliged to provide the traveler with the services of the same content and quality as stated in the reservation (program) and is also obliged to protect the traveler’s rights and interests, in accordance with the current rules and regulations of the Republic of Croatia and fair business practices in the travel industry.
CALVADOS CLUB is obliged to keep all acquired information about the traveler private and safe, and shall not disclose his/her address, destinations, travel schedule, his/her payments nor the names of his/her travel companions to third parties, without his/her prior consent or unless required by law.
OBLIGATIONS OF THE TRAVELER
The Travel Contractor/traveler is obliged to provide CALVADOS CLUB on time with all data necessary for the realization of the travel program, and to inform CALVADOS CLUB about all the facts concerning traveler’s health condition, his/her habits and such, that might jeopardize the course of the travel (if the traveler is on special diet, or if he/she suffers from a chronic disease etc.).
The traveler is also obliged to observe the rules of conduct in the hotels and in the catering objects and to cooperate in good faith with the CALVADOS CLUB representative and the service providers. In case of non-compliance with these obligations, the traveler is liable for all damage incurred.
RESERVATION AND PAYMENT PROCEDURES, PAYMENT DUE DATES
The contract is considered binding and the reservation confirmed after the initial payment is made. The exact amount of the initial payment and the payment plans are defined in the Special Travel Terms and Conditions.
For every reservation, the traveler will be issued the Confirmation Letter with the description of all the services, and also the Special Travel Terms and Conditions. For matters not defined in the Confirmation Letter and the Special Travel Terms and Conditions, the General Business Terms and Conditions apply.
CONTENT OF CONTRACTED SERVICES
The details of every reserved program, information about the accommodation and all other services, and also information about the number of travelers, are included in the Confirmation Letter.
The accommodation offered in the programs is described according to the official categorization of the respective country valid at the moment of the publication of the program. Nourishment, comfort and the other services provided by the hotel are supervised by the local tourist boards, and the standards of accommodation and services are different and not comparable. CALVADOS CLUB does not take responsibility for any verbal or written information differing from the description of the services and the facilities in the published programs which were obtained from a third party.
MODIFICATIONS OF THE CONTRACTED SERVICES
CALVADOS CLUB retains the right to change the day or the hour of the departure in the event of the flight timetable changes or other unexpected circumstances, as well as to change the course of the travel in case of the change of the travel conditions (flight timetable changes, the security situation in the country, natural disasters and other circumstances which are beyond the control of CALVADOS CLUB), and according to the current international traffic rules and regulations.
CALVADOS CLUB shall perform all the program obligations completely and as described, except in the event of force majeure.
TRAVEL CANCELLATIONS
The traveler/the Travel Contractor has the right to cancel trip at any time prior to the start of travel. If the traveler cancels trip, CALVADOS CLUB will retain the following amounts from the full package price (unless stated differently in the Special Travel Terms and Conditions):
For “Tailor-Made Programs” ( Programs created specifically according to the traveler’s interests and preferences):
- Up to 45 days prior to the service: 20 % of the total service price
- 44-31 days prior to the service: 30% of the total service price
- 30-22 days prior to the service: 50% of the total service price
- 21-0 days prior to the service or a no-show: 100% of the total service price
For transfer services:
- Up to 72 hours prior to the service: 0 % of the total service price
- 72 to 48 hours prior to the service: 50% of the total service price
- 48 to 0 hours prior to the service or a no-show: 100% of the total service price
For private excursions and the tailor-made excursions:
- Up to 31 days prior to the service: 20 % of the total excursion price
- 30 to 22 days prior to the service: 30 % of the total excursion price
- 21 to 15 days prior to the service: 50 % of the total excursion price
- 14 to 0 days prior to the service or a no-show: 100 % of the total excursion price
For private motorboat transfers:
- Up to 8 days prior the service: 0 % of the total service price
- 7 - 5 days prior to the service: 30% of the total service price
- 4 - 3 days prior to the service: 50% of the total service price
- 2 - 0 days prior to the service or a no-show: 100% of the total service price
For yacht charter and hotel/villa or other type of accommodation service only:
- According to Special travel conditions
TRAVEL DOCUMENTATION
All necessary travel documents will be delivered to the traveler/the Travel Contractor or directly to the service provider in time (vouchers, airplane tickets, written notices, and such) according to the General Data Protection Regulation.
RESPONSIBILITY FOR PERFORMANCE OF PACKAGE ARRANGEMENTS, PRICE REDUCTION AND COMPENSATION
The Proposal and Contract/Confirmation Letter contain information whether the reserved travel services represent travel package and who is travel package organizer.
The organizer is responsible for the performance of travel services covered by the package, regardless of whether these services must be performed personally or by other travel service providers.
In cases when CALVADOS CLUB is the organizer of travel package:
- If any of the travel services covered by the package is not performed, upon traveler’s request CALVADOS CLUB will correct this non-compliance, unless this is not possible or if the elimination of non-compliance would cause disproportionate costs taking into account the extent of non-compliance and value of travel services affected by non-compliance.
- If CALVADOS CLUB does not correct the non-compliance due to disproportionate costs, the traveler is entitled to a price reduction and compensation in accordance with the provisions of these General Terms and Conditions.
- If CALVADOS CLUB does not correct the non-compliance that is obliged to correct within a reasonable time limit set by the traveler, the traveler can do it himself/herself and demand reimbursement of necessary costs. The traveler is not obliged to set a reasonable deadline for CALVADOS CLUB to correct the non-compliance if the organizer refuses to correct the non-compliance or if the non-compliance needs to be corrected immediately.
- If a significant part of the contracted travel services cannot be provided, CALVADOS CLUB will offer the traveler appropriate alternative arrangements, preferably of equal or higher quality than agreed, without additional costs for the traveler, including in the case when traveler is not returned to the place of departure, as agreed.
- If CALVADOS CLUB proposes an alternative travel arrangement which results in a package arrangement of lower quality than the one agreed, CALVADOS CLUB will grant the traveler an appropriate price reduction.
- The traveler may reject the proposed alternative travel arrangements only if they are not comparable to the agreed arrangements or if the approved price reduction is inappropriate.
- If the non-compliance significantly affects the execution of the package and if CALVADOS CLUB has not corrected the non-compliance within a reasonable time specified by the traveler, the traveler may terminate the contract without paying termination fees and demand, if necessary, price reduction and/or compensation in accordance with provisions of these General Terms and Conditions.
- If it‘s not possible to provide alternative arrangements or if the traveler rejects the proposed alternative arrangements in accordance with the provisions of these General Terms and Conditions, the traveler is entitled, if necessary, to a price reduction and/or compensation in accordance with the provisions of these General Terms and Conditions, without termination of travel package.
- If the package includes traveler‘s transport, CALVADOS CLUB will, in the cases from the previous two paragraphs of these General Terms and Conditions, ensure the repatriation of traveler by equivalent transport without undue delay and without additional costs for the traveler.
- If due to extraordinary circumstances that could not be avoided it‘s not possible to ensure the return of travelers in accordance with the agreed package, CALVADOS CLUB will bear the cost of emergency accommodation up to three nights per traveler, if possible in an equivalent category of contracted accommodation. If European Union legislation on traveler‘s rights that is applicable to the relevant means of transport for the return of travelers provides compensation for longer periods, those periods shall be respected.
- The cost limitation referred to in the previous paragraph of these General Conditions does not apply to persons with reduced mobility, as defined in Article 2 (a) of Regulation (EC) No 1107/2006 of the European Parliament and of the Council of 5 July 2006 on the rights of persons with disabilities and persons with reduced mobility when traveling by air (SJ L 204, 26.7.2006) and to any person accompanying them, to pregnant women, unaccompanied minors and to persons in need of special medical assistance provided that the organizer is informed of their special needs at least 48 hours before the start of travel package.
- CALVADOS CLUB shall not refer to exceptional circumstances which could not have been avoided in order to limit liability in accordance with the provisions of these General Terms and Conditions if the transport service provider cannot refer to such circumstances in accordance with applicable European Union law.
- The traveler is entitled to an appropriate price reduction for each period during which there was a non-compliance with the contracted package, unless CALVADOS CLUB proves that the non-compliance can be attributed to the traveler.
- The traveler is entitled, regardless of the price reduction or termination of the contract, to demand from CALVADOS CLUB appropriate compensation for any damage he/she suffers as a result of any non-compliance.
- CALVADOS CLUB shall not be liable for damage if it proves that the non-compliance can be attributed to the traveler or a third party that is not related to the provision of the contracted arrangement, that the non-compliance is unpredictable or unavoidable or that the non-compliance ocurred due to unavoidable extraordinary circumstances.
- For all possible damages for which CALVADOS CLUB would be liable, except for damages resulting from body injury or damages caused intentionally or negligently by CALVADOS CLUB, the maximum amount of damages is limited to three times the total price of the package.
- If international conventions that bind the European Union or legal regulations based on those limit the extent of compensation to be paid by the travel service provider which is part of the package, or if they limit the conditions under which he/she is obliged to compensate that damage, in that case the assumptions, limitations and exclusions apply accordingly to the organizer and he/she may refer to it in relation to the traveler.
- Compensation for damage or reduction of the price to which the traveler is entitled in accordance with these General Terms and Conditions, with the Law on providing services in tourism as well as in accordance with international conventions and regulations are deducted from each other.
- Based on the Law on providing services in tourism traveller is entitled to request a price reduction which regulate the issues of amending the contract on travel package before the start of the package, performance of the package, price reduction and damage compensation within the period of two years. Obsolescence runs from the first day after the day on which the travel package should end in accordiance to the contract.
- CALVADOS CLUB will provide appropriate assistance without undue delay to traveler in difficulty, especially in circumstances where, due to unavoidable extraordinary circumstances, it‘s not possible to ensure the return of the traveler in accordance with the arrangement. This assistance shall in particular relate to the provision of appropriate information on health services, local authorities and consular assistance and to assisting the traveler in establishing long-distance communication and in finding alternative travel arrangements.
- If the traveler caused the difficulty intentionally or negligently, CALVADOS CLUB will charge a fee for the provided assistance, which will not exceed real organizer‘s costs.
INSURANCE
CALVADOS CLUB advises travelers to purchase: travel cancellation insurance, insurance from the risk of accident and illness while on travel, insurance from the risk of damage and loss of baggage, voluntary health insurance while traveling and staying abroad, and insurance from the expenses for the assistance and return to the place of departure in case of accident or illness. Aforementioned insurances can be purchased directly from the insurer or through CALVADOS CLUB, in which case CALVADOS CLUB acts only as a mediator. Calvados Club will familiarize the clients with content and general terms of quoted insurances for all organized package tours.
OTHER INSURANCE
CALVADOS CLUB certifies, in accordance with the law, to have paid the Guarantee fund insurance in case of insolvency for the package tour and related travel package as well as responsibility insurance that may be caused to the client by unfulfilled, partially fulfilled or mischievously fulfilled obligations for the damage related to package tour.
Quoted insurances are applied if CALVADOS CLUB is the organizer of the package tour and related travel package – in this case the traveler will have all needed information on insurer and the method of exercising rights in Confirmation Letter.
The central contact point for administrative cooperation with central contact points of other Contracting States to the Treaty on the European Economic Area regarding insolvency protection to be applied by the organizer is: Ministry of Tourism and Sports of the Republic of Croatia, Prisavlje 14, 10000 Zagreb,
TRAVEL DOCUMENTATION, VISA-RELATED, CUSTOMS AND FOREIGN EXCHANGE REGULATIONS, HEALTH INFORMATION
Travelers are obliged to comply with all visa-related, customs and foreign exchange regulations of the countries they travel through and in which they are staying. If the travel cannot be continued because of the violation of the regulations by the traveler, all costs and consequences will be defrayed by the violator himself/herself.
Travelers are obliged to have valid travel documents (passports, visas and such). Invalid travel documents leading to the cancellation of the travel shall not have any harmful consequences for CALVADOS CLUB. If the travel documents are lost or stolen during the travel, the cost of issuing the new ones shall be borne by the traveler himself/herself.
Details on visa regulations as well as other information related to travelling to the particular country can be found here:
For Croatia – https://mvep.gov.hr/services-for-citizens/consular-information-22802/visas-22807/22807
For Slovenia – http://www.mzz.gov.si/en/entry_and_residence/
For Bosnia and Herzegovina – http://www.mvp.gov.ba/konzularne_informacije/vize/Default.aspx
For Serbia - https://www.mfa.gov.rs/en/citizens/travel-serbia/visa-requirements
For Montenegro - https://www.gov.me/en/article/visas-and-visa-regime
For Macedonia – http://www.mfa.gov.mk/index.php?option=com_content&view=article&id=467<emid=352&lang=en
For Albania - https://albania.al/visa-procedures/
For Kosovo - https://www.beinkosovo.com/visa-and-passport/
When travelling to Croatia, Slovenia, Bosnia and Herzegovina, Montenegro, Serbia, North Macedonia, Albania and Kosovo no particular vaccinations are required.
PERSONAL DATA PROTECTION
Traveler gives his personal data voluntarily. Traveler's personal data are required for realizing requested service and will be used for further mutual communication (eg. letter of intent, payment instruction, service delivery notice).
CALVADOS CLUB commits that personal data will not be transferred outside of country nor be given to the third party other than partners which participate in realization of the requested service (e.g. accommodation, airline, carrier).
Personal data will be stored in our database accordingly with Personal data protection rulebook.
LINKS
CALVADOS CLUB’s internet sites may contains links to other websites (eg Facebook, Instagram, hotels, airports, weather forecasts). Accordingly, we warns and encourage users to consider that CALVADOS CLUB can not be held liable for the privacy of the mentioned Internet Sites. Therefore, we encourage users to read the Privacy Statement of each Internet site they access.
COOKIES
Cookies enable CALVADOS CLUB to collect statistical user behavior data on the CALVADOS CLUB websites (for example, in which parts of the Internet page users stay the longest and the shortest), the Internet browser (e.g. Internet Explorer, Opera, Safari, Google Chrome, Firefox) and so on.
The cookies are a small set of data sent from the CALVADOS CLUB websites server to the user's computer, and serves as an anonymous identifier. Cookies are also used to make it easier to navigate through the web pages (e.g. you do not have to re-enter your registration data each time). Cookies are not used to access user data or to track user activity when leaving the CALVADOS CLUB websites.
CALVADOS CLUB reserves the right to use cookies on the web site but any user may prohibit receiving cookies by editing / changing settings in their Internet browser.
SUBMISSION AND RESOLUTION OF COMPLAINTS
The traveler is obliged, without unnecessary delay and taking into account the circumstances, to notify CALVADOS CLUB of any non-compliance found during the performance of the travel service covered by travel package.
CALVADOS CLUB obliges to resolve all complaints in accordance with applicable laws and these General Terms and Conditions.
Although we believe that, in the event of a complaint, the traveler will be satisfied with the solution offered by CALVADOS CLUB, the traveler can submit a proposal to initiate proceedings to the notified bodies for alternative resolution of consumer dispute, in accordance with a special law governing alternative resolution of consumer dispute.
The authorized body for alternative resolution of consumer disputes covering the organizer is the Center for Conciliation at the Croatian Chamber of Commerce, Rooseveltov trg 2, 10000 Zagreb, 10000, https://www.hgk.hr/centar-za-mirenje/o-mirenju.
In the event of a dispute, the court in Split will be held competent and the law of the Republic of Croatia shall be applied.
CALVADOS CLUB putnička agencija d.o.o.
LUXURY & EXPERIENTIAL TRAVEL DMC
21000 SPLIT, JOBOVA 8, HRVATSKA
OIB:71481743857, VAT: HR71481743857
Tel: +385 21 49-49-49, Fax: +385 21 49-49-44
E-mail:
Split, 26.10.2023.
