Based on the Consumer Protection Act (NN 19/22, 59/23) and the Act on the Provision of Services in Tourism (NN 130/17, 25/19, 98/19, 42/20, 70/21), if service users have a complaint about the quality of our services, they can submit it by personal entry in our complaint record at our business premises or in writing by mail to the following address:
CALVADOS CLUB travel agency Ltd.
Jobova 8, Split 21000, Croatia
Complaints can also be submitted via fax to the number +385 21 494 944, or to the following email: This email address is being protected from spambots. You need JavaScript enabled to view it..
Receipt of the complaint will be confirmed in writing without delay, and a response will be given no later than 15 days from the date of receipt of the complaint. In the complaint, please indicate to whom and how you wish the response to the complaint to be delivered. All personal data provided in the complaint will be stored in accordance with the General Data Protection Regulation and will not be used for other purposes.
