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Notice on filing guest complaints

In accordance with Article 10 of the Consumer Protection Act (NN 19/22) and with Article 6 of the Law for Providing Services in Tourism Industry (NN 130/17, 25/19, 98/19, 42/20, 70/21), we would like to inform our guests that a complaint on the quality of our services may be submitted personally in our book of complaints, or in writing to the following postal address:

CALVADOS CLUB Travel Agency Ltd.
Jobova 8, Split 21000, Croatia

complaint may be filed also via following fax number: +385 21 494 944, or via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

The confirmation of the receipt will be delivered promptly. The response to the complaint will be provided in writing within 15 days of the receipt of the complaint. When filing the complaint, please provide information to whom and how you wish to receive the response for its accurate delivery. We guarantee that all personal information provided in the complaint will be archived according to the General Data Protection Regulation and will not be used in any other purposes.

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